{"product_id":"raving-fans-a-revolutionary-approach-to-customer-service-by-ken-blanchard-sheldon-bowles-business-management-1993","title":"Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard \u0026 Sheldon Bowles (Business, Management, 1993)","description":"\u003cp\u003eRaving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard \u0026amp; Sheldon Bowles (Business, Management, 1993)\u003c\/p\u003e\u003cp\u003eA business classic, praised for its simple yet powerful parable on achieving excellent customer service.\u003c\/p\u003e\u003cp\u003eThis book uses a fictional story to illustrate three key principles for creating \"raving fans\" instead of just satisfied customers: Decide What You Want, Discover What the Customer Wants, and Deliver Plus One.\u003c\/p\u003e\u003cp\u003eAll photographs are of this specific item (no stock photographs) and represent the specific item that will be shipped with your purchase.\u003c\/p\u003e\u003cp\u003ePlease reach out and message me if you have any questions about this item or would like additional information or photos. \u003c\/p\u003e\u003cp\u003eThe product is pre-owned (second-hand) or has been modified from the original condition as sold by the manufacturer. For example, the product shows wear or has been used before, the original packaging has been opened or is missing, or the product has been customized, repackaged, autographed, or otherwise modified from its original state.\u003c\/p\u003e\u003cp\u003eUnless otherwise explicitly stated in the description, the product is untested and operational status is unknown. \u003c\/p\u003e","brand":"Merritt Island Curios","offers":[{"title":"Default Title","offer_id":44421902205014,"sku":"sku-45415399227582","price":13.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0709\/0434\/8758\/files\/PXL_20250917_150946148_e776f6df-9e9f-4ebc-8a5a-7c3b1eb0e1ca.jpg?v=1775639434","url":"https:\/\/dudley-shop-2.myshopify.com\/products\/raving-fans-a-revolutionary-approach-to-customer-service-by-ken-blanchard-sheldon-bowles-business-management-1993","provider":"Dudley shop","version":"1.0","type":"link"}